Saturday 31 October 2009

Customer Service

2 simple words but a whole load of meaning. Even the boys are beginning to notice. Our lovely waiter at Pizza Express went beyond the call of duty and the boys understood. They were totally overrun - 'Sorry, no potwashers!' he had said the first time he whizzed past as we fiddled with our menus. Many customers were getting a bit stressed. For the first time in a while, we had time on our hands and we opted to go with the flow - so we offered up D & B as potwashers! And how that waiter smiled. So we laughed and joked. There was no Appletiser, no Fanta, so D went for Sprite. Then the waiter returned with an Appletiser! The waiter even found us an extra money-off voucher. Had a great time - service wasn't so good when we had a coffee later in the day. D said, 'Wow, he's a grumpy waiter!'

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